Refund Policy

Non-Delivery

If you place an order and claim it was not delivered to the recipient, please allow us 24-48 hours for a complete investigation into the matter. In many cases, it is a simple matter that delivery was attempted and no one was available at the home or office to accept delivery and no neighbors or other parties were able to take delivery on the recipient’s behalf. If this is the case, Americana Flowers reserves the right to attempt redelivery of your order. On the rare occasion that we discover no delivery attempt was made, we will provide you with a full refund. If we are unable to substantiate your claim, we reserve the right to reject that claim.

Rejected Delivery

If you place an order and the recipient rejects delivery, whatever the reason, Americana Flowers will not provide a refund and cannot be held liable for the recipient’s decision..

Quality

If a delivery is made, and there is any question as to the quality of the flowers, plants, gift basket, or fruit basket, the recipient should contact Americana Flowers to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 48 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

Cancellation

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge..

Substitution

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information, etc..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you. To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs. To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature. To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

No. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our online privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on September 9, 2013

We can only cancel your order prior to shipment.All cancellations must be made prior to shipping. We cannot cancel orders that are already on their way. If you selected a same day delivery for a future date please call us at 1.888.731.2400.
If you have received a defective or non-working item we will replace it. Please call us at 1.888.731.2400.

Specialty Gifts

Specialty gifts that are not perishable may be returned for a refund within 30 days of the delivery date, however, the items must be unopened with the original packaging materials and papers.
We will not refund your shipping fees unless the return was caused by our error. We will only refund that part of your order without refunding the shipping fees you originally paid. Please call us at 1.888.731.2400.
You will be notified by email of your refund once the refund has been fully processed, this includes the return of the item and our internal processing which usually takes between 7-14 days.

Delivery by an Americana-Flowers Florist

We can deliver flowers, plants, and gifts to the entire United States, Canada, and to over 150 Countries throughout the World, however, we cannot guarantee delivery at a specific time or any hour during the delivery date.
In most regions of the United States and Canada, orders place by 2pm in the recipient's time zone can be delivered that day although this time may decrease during busy holiday seasons. For Saturday and Sunday delivery most orders must be placed by 1pm, although sometimes exceptions can be made, at the recipient's time zone.
FUNERALS - Your sympathy or funeral flowers order to be delivered at a specific time of day must be placed as follows:
  • * Monday AM Delivery - Order by Saturday at 12 p.m. in the recipient's time zone.
  • * AM Delivery Tuesday to Saturday - Order by 3 p.m. in the recipient's time zone on the day before.
  • * PM Delivery Monday to Saturday - Orders must be placed with a 4 hr. lead-time.
  • * Sunday Delivery is not available in all areas - In the areas it is, orders must be placed before 1p.m. in the recipient's time zone to be delivered that day. The availability of Sunday delivery will be determined during order checkout. WE MAY CALL YOU AFTER YOUR ORDER HAS BEEN PLACED.

Exotic Flowers and Plants Delivery

Next-Day delivery is required for all exotic flowers and plants. Deliveries cannot be made on Sundays.

International Deliveries

Flowers and plant orders placed by 2p.m. Eastern Time can be delivered the very next business day. Floral arrangements are subject to seasonal availability. Prices may be subject to change for certain venues. WE MAY CALL YOU AFTER YOUR ORDER HAS BEEN PLACED. Delivery is available by FedEx® or UPS® in most areas. We will deliver Fed Ex and UPS outside of the United States. Next-Day, 2-Day, Standard Delivery (within 3 business days), or Saturday Delivery is available for most flowers, plants, and gifts. Shipping fees for these items vary based on the merchandise amount. Items sent with Standard Delivery or 2-Day delivery will arrive on or before the delivery date.
Most perishable items such as fine chocolates require Next-Day delivery.
Always include apartment, unit, or room number in the delivery address if possible. Deliveries to Colleges, Universities, and other institutions may take longer than expected. A $12.99 surcharge is applied for Alaska and Hawaii. Any changes to the delivery address AFTER checkout are subject to a $10.00 charge.
Sometimes, substitutions of your flowers or plants may be necessary due to market changes, seasoning restrictions, etc.. to ensure they arrive on time. We make an exaggerated effort and go above and beyond our means to make sure that the flowers or plants you have ordered are as similar as possible to those we deliver.

Flowers

* In mixed flower arrangements the colors shown online will be adhered to no matter what, that is, even if we have to use similar or higher priced flowers.
* For unique flower arrangements such as roses or lilies we will do our best to match the type of flower shown online but we may use a different color.
* If the flower vase or container shown online is not available we will use a different one with equal or greater value.

Plants

* For all green and flowering plants similar plants may be substituted of equal or greater value.
* For unique plants such as orchids we will diligently pursue to match the type and may substitute the color.
* If the plant vase or container shown online is not available we will use a different one with equal or greater value.

Specialty Gifts

* Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme, class and type. Don't forget! our goal is to keep you happy with the freshest and most beautiful flowers! All changes made herewith are made professionally, that is, every substitution is executed carefully so that the character of your purchase is not disturbed! Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.
We are proud to the shortest privacy and security policy in the industry. This is because Americana-Flowers.com does not share your information with third parties. When necessary we provide information over the SSL that is double encrypted by us for your protection. As an extended security measure your completely credit card information is partially encrypted and not even given to our own employees.

Email

You will receive emails from us if you have registered or have purchased from us. We do send promotional emails, especially, for the busier holiday seasons for special coupons, discounts, offers, etc... if you do not wish to be emailed simply opt out by clicking at the bottom link located within the promotional emails.

Your Consent

By shopping at Americana-Flowers.com you consent to the use of your personally identifiable information by us as explained within this policy. We have the option to modify, amend, change, or otherwise add terms as to this policy at any time. We will inform you if there are changes to the policy within 30 days prior to making this change. Any customer who does not agree to this change has a right to opt out. The new policy will apply to current, new and old customers of this website and will replace the old policy. For international visitors - any information you provide to us will be transferred to the United States. By using our website you hereby agree to this transfer. Also, if you provide information about other individuals such as gift recipients you hereby agree that you have obtained permission and consent from each individual to relaying, submission, and processing this information to the terms of this policy including the transfer of this information to the United States of America. The privacy and protection laws of the United States may not be as strict as in some users' jurisdictions.

General

Please be informed that by using our website in any manner whatsoever and by providing us with any information whatsoever we will use it to contact you, or any other person you may have provided to us. Furthermore, we promise to use all information in a professional and secure manner. We are proud to belong in the elite companies of the World Wide Web that does not sell the information it receives from its users.

7 DAY SATISFACTION GUARANTEE

The Americana-Flowers 7 Day Guarantee is our promise to you that your flowers will arrive fresh and will last for at least 7 Days.
If you are not happy with the freshness of the flowers delivered to you, just contact our dedicated fanatical support team within 7 Days of the delivery date and we will replace your flowers or refund your money.

Corporate Headquarter

386 rt 18. East Brunswick NJ 08816
1.888.731.2400